IMPORTANT information about new bank fraud

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De Montfort Students' Union (DSU)'s Advice team have been made aware of a sophisticated new fraud that involves fraudsters sending fake letters purporting to be from Lloyds bank.

The convincing letters being sent are a replica template from Lloyds and include their logo, address and signature from a customer service representative.

The letter tells recipients that there have been some 'unusual transactions' on their personal account and asks them to call a number highlighted in bold to confirm they are genuine.

When victims call the number, an automated welcome message is played and the caller is asked to enter their card number, account number and sort code followed by their date of birth. Victims are then instructed to enter the first and last digit of their security number.

On some occasions callers are then passed to fraudsters who claim to be from a Lloyds contact centre - or sometimes even to a genuine call centre for the bank. Lloyds have confirmed that the phone number and letters are fake.

The letters are essentially a sophisticated phishing attempt and serves as a warning to consumers to question written correspondence from their banks.

If you are ever suspicious about correspondence from your bank you should call the customer service number on the back of your bank card.

If you believe you have been a victim fraud please call 101 to report. For more information regarding the latest scams head to the Action Fraud website here.

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