Advice score top quality mark once again

DSU’s Advice team have been recognised with the Advice Quality Standard for the ninth year in a row.

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De Montfort Students’ Union (DSU)’s Advice team have been recognised with the Advice Quality Standard (AQS) for the ninth year in a row.

Staffed by a professional team of experienced DSU Advisers, they help with virtually any welfare- or academic-related query including your course, finance, immigration, private sector housing and to generally make sure you’re feeling safe, well and happy!

Assessors from AQS referenced the department’s ‘obvious passion and commitment to the students of the university’ and the ‘essential support and guidance provided’ in awarding the two-year quality mark for the fourth time in a row since 2008.

Keira Rounsley, VP Welfare and Community at DSU, said: “I am extremely proud of the Advice team being recognised once again with this quality mark, and I think it just goes to show the quality of advice given and the great work they do to provide student support.

“It also shows a continuing strive to deliver great advice for all students at DMU.”

The AQS report went on to state that ‘staff should be very proud of the high standards they have achieved and the considerable amount of work they have contributed to what is clearly an invaluable service to the students of the university’.

DSU's Advice team have been recognised with the Advice Quality Standard each year since 2008.

In the last academic year, the Advice team dealt with a staggering 6,960 enquiries, processed 400 visa applications and saved DMU students an incredible £125,889 in costs that they would otherwise have paid.

Katherine Weston, DSU’s Advice Manager, said: “It feels great to be awarded this quality mark again and it is fantastic that the commitment and dedication of the team has been recognised once more.

“We have maintained the best quality service throughout the years we have held this award and so it is good to recognise that at every audit including this one, we still hit the mark.”

Auditors measured processes in seven different areas to ensure that the team continue to meet the standards set by the quality mark and that students’ receive an excellent service.

“It [measures] the whole holistic approach to the care of our clients,” Katherine continued. “Essentially it shows that we always listen to feedback from our students and make sure that this fuels any changes. We aim to never stand still.

“I would like to say thank you to the staff for their commitment throughout the auditing process and their continued hard work, supporting and representing all students who ask for help.”

You can find out more about DSU’s Advice team, and the free and impartial service they provide, here.