FAQ

Wristband and Tickets Frequently Asked Questions

What does a #FreshFest17 Wristband include entry to?

The official #FreshFest17 wristband gets you entry into all of the 'Nights Out' events during Freshers Week. These are;

  • #FreshFest17 Opening Party (Saturday 23 September);
  • Freshers Ball (Sunday 24 September);
  • Tshirt Bar Tour (including tshirt*) (Thursday 28 September);
  • ...plus 11 more amazing night events during #FreshFest17 still to be announced!

What does a #FreshFest17 Wristband not include entry to?

The wristband does not include entry to any of our days out or trips, for example Harry Potter, Twycross Zoo and Megazone. All of these trips are ticketed separately and are available through the De Montfort Students' Union website at demontfortsu.com/freshfest as of Thursday 17 August. The wristband also does not include entry to the Halloween Ball.

When and where do I collect my #FreshFest17 Wristband?

You can collect your wristband between 10am and 4pm on Friday 22, Saturday 23 or Sunday 24 September from De Montfort Students' Union in the Campus Centre building (on Mill Lane at the centre of campus). You will need photographic ID to collect your wristband.

How do I choose my tshirt colour for the Freshers Tshirt Bar Tour?

If you buy a #FreshFest17 Wristband, you will be able to choose and collect your tshirt when you collect your wristband. Each colour tshirt represents a different group for the tour. Have a chat with friends, sports teams or societies to find out which tshirt colour they are getting and get the same; or just pick your favourite and make a load of new friends on the tour! All tshirt sizes and colours are subject to availability.

Can someone collect my wristband for me?

Unfortunately not. We will physically clip your wristband on to you when you come to collect it and so it needs to be yourself that collects the wristbands.

What is a VIP Card?

A VIP card gets you into InJUNCTION (the official DSU Wednesday night out), every Wednesday for the whole of the first term.

Can I get a refund if I don't end up coming to DMU?

If you end up not coming to DMU, you can apply for a refund by emailing dsuwebsite@dmu.ac.uk with your purchase ID and name, plus reason for requesting a refund, any time before Friday 22 September. Refunds will not be given after this date.

Can I get a refund if I change my mind?

You can apply for a refund by emailing dsuwebsite@dmu.ac.uk with your purchase ID and name, plus reason for requesting a refund, any time before Friday 22 September. Refunds will not be given after this date. 

Can I buy tickets separately?

Yes. 'Nights Out' individual tickets are available from UniVibe.co.uk and DSU trips tickets are available from demontfortsu.com/freshfest from Thursday 17 August.

If I buy a #FreshFest17 Wristband package containing a DMU hoodie and tshirt and/or an NUS card, how do I claim these?

When you collect your wristband, if your package deal includes an NUS card we will print this for you there and then. If your package includes a DMU hoodie and tshirt, we will give you a voucher which you can use at the DSU shop to claim your clothing.

Can I buy a wristband for someone else or can someone buy one for me?

Yes, but we really recommend that it is purchased with your account name, you can change the payment details to the purchaser. If someone else, such as a family member does buy your wristband and uses a DSU guest account in their name, you will need to bring a receipt print out with you as proof when you come to collect your wristband.

Who can buy wristbands?

#FreshFest17 wristbands are available to all DMU students only. Guests are permitted on a one guest per DMU student basis to selected nights out, but guests will need to purchase individual tickets for these events.

Are there any other 'Nights Out' events not yet announced?

Yes. We have already announced the #FreshFest17 Opening Party, Freshers Ball and Tshirt Bar Tour. We'll be announcing a load more nights out for over the Freshers period to be on Thursday 17 August which will also be included with your wristband.

Who is headlining the Opening Party and Freshers Ball?

It's a secret! We'll announce both on Thursday 17 August.

How do I get tickets to the DSU trips such as Harry Potter and Twycross Zoo?

Through the individual event pages on demontfortsu.com/freshfest. Tickets will go on sale on Thursday 17 August.

Are DSU trip tickets refundable?

You can apply for a refund by emailing dsuwebsite@dmu.ac.uk with your purchase ID and name, plus reason for requesting a refund, up to five days before the event. Refunds will not be given after this date except in mitigating circumstances.

I have more questions!

Email us on dsuwebsite@dmu.ac.uk and we'll do our very best to answer them!